About Atelier R
Atelier R creates hand-styled faux floral arrangements in small batches. Each piece is individually styled, so no two arrangements will ever be completely identical.
Product Information
We take care to describe and photograph our arrangements as accurately as possible. Colours may appear slightly different depending on screen settings and lighting.
As stems are sourced in small batches, there may occasionally be subtle variations in colour, texture or individual stems.
Where a substitution is necessary, it will always be carefully chosen to stay true to the original look, feel and overall character of the arrangement.
Availability
Many Atelier R designs are produced in limited numbers and availability may change.
Displaying an arrangement on our website or social media does not guarantee that it is currently available.
Orders & Enquiries
At present, the Atelier R website is primarily used to showcase our collection and receive enquiries.
Where an order is arranged directly with Atelier R, the price, payment details, collection or delivery arrangements and estimated timescale will be confirmed before the order is accepted.
Prices
Prices will be confirmed before an order is agreed.
Any applicable delivery charges will also be explained before purchase.
Bespoke & Personalised Orders
Where we agree to create an arrangement specifically to a customer’s requirements, details will be confirmed before work begins.
Bespoke or personalised products may not qualify for change-of-mind returns. This does not affect your statutory rights if an item is faulty, damaged or not as described.
Returns & Cancellations
Please see our separate Returns & Refunds Policy for information regarding cancellations, damaged goods and returns.
Care of Products
Atelier R arrangements are decorative products intended primarily for indoor use unless otherwise stated.
Customers are responsible for following any care information supplied with their arrangement.
Your Consumer Rights
Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.
Changes to these Terms
These Terms & Conditions may occasionally be updated to reflect changes to our products, services or legal requirements.
Contact
If you have any questions about an Atelier R product or these Terms & Conditions, please contact us using the contact details provided on our website.